Refund Policy

Last Updated: March 15, 2025

1. Overview

At PixelLoom Web, we are committed to providing exceptional services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased through our website pixelloomweb.info.

By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Company Information:
PixelLoom Web
Registration Number: 30467685
Address: 059 Jalan Doe Avenue, Singapore 922358, Singapore
Phone: +4765770999
Email: hello@pixelloomweb.info

2. Services Covered

This Refund Policy applies to the following services offered by PixelLoom Web:

  • Web design and development projects
  • Consultation services
  • Design audits and reviews
  • Training programs and workshops
  • Subscription-based services (if applicable)
  • Digital products and resources
  • Any other paid services offered through our website

Please note that our blog content and free resources are provided at no cost and are not subject to refunds.

3. General Refund Policy

3.1 Service-Based Projects

For custom web design and development projects:

  • Before Project Commencement: If you cancel before work begins, you are entitled to a full refund of any payments made, minus any non-refundable deposit or administrative fees (typically 10-15% of the total project cost).
  • During Initial Phase (First 7 Days): If you are not satisfied during the initial project phase, you may request a refund. We will refund payments made minus costs for work completed to date and any third-party expenses incurred (such as domain registration, hosting, or licensed assets).
  • After Initial Phase: Refunds are evaluated on a case-by-case basis. We will assess work completed, time invested, and deliverables provided. Partial refunds may be issued for the portion of work not yet completed.
  • Upon Project Completion: Once a project is marked complete and final deliverables have been provided and approved, no refunds will be issued.

3.2 Consultation Services

For one-time consultation or advisory services:

  • Refund requests must be made within 24 hours of booking and before the scheduled consultation time
  • No refunds will be issued for consultations that have already taken place
  • If we need to cancel a consultation, you will receive a full refund or the option to reschedule

3.3 Digital Products and Resources

For downloadable digital products (templates, guides, tools):

  • Refund requests must be made within 14 days of purchase
  • You must provide a valid reason for the refund request
  • No refunds will be issued if the product has been downloaded and used
  • Products found to be defective or not as described will be eligible for full refunds

3.4 Subscription Services

If we offer subscription-based services:

  • You may cancel your subscription at any time
  • Cancellations take effect at the end of the current billing period
  • No refunds will be issued for partial months or unused portions of subscription periods
  • You will retain access to services until the end of your paid period
  • Annual subscriptions may be eligible for partial refunds during the first 30 days

4. Non-Refundable Items and Fees

The following are non-refundable under all circumstances:

  • Initial consultation fees or discovery session fees
  • Non-refundable deposits agreed upon in project contracts
  • Third-party costs including domain registrations, hosting fees, SSL certificates, premium fonts, stock photos, or licensed plugins
  • Custom development work that has been completed and delivered
  • Services that have been fully rendered
  • Administrative and processing fees
  • Completed training sessions or workshops

5. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to hello@pixelloomweb.info with "Refund Request" in the subject line
  2. Provide Information: Include your order number, purchase date, service description, and detailed reason for the refund request
  3. Supporting Documentation: Attach any relevant documentation supporting your request
  4. Review Period: We will review your request within 5-7 business days
  5. Decision Communication: You will receive a written response via email regarding the approval or denial of your refund
  6. Refund Processing: If approved, refunds will be processed within 10-14 business days

6. Refund Method and Timeline

Approved refunds will be processed as follows:

  • Payment Method: Refunds will be issued to the original payment method used for purchase
  • Processing Time: Once approved, refunds typically take 10-14 business days to appear in your account, depending on your payment provider
  • Notification: You will receive email confirmation once the refund has been processed
  • Partial Refunds: If applicable, partial refunds will be calculated based on work completed and clearly itemized in the refund communication

Please note that we cannot control how long it takes for your financial institution to process and post the refund to your account.

7. Cancellation Policy

7.1 Client-Initiated Cancellations

If you wish to cancel services:

  • Provide written notice via email to hello@pixelloomweb.info
  • Include your project details and reason for cancellation
  • Refund eligibility will be determined based on the terms outlined in Section 3
  • You remain responsible for payment of all work completed up to the cancellation date

7.2 Company-Initiated Cancellations

We reserve the right to cancel services if:

  • Payment is not received according to agreed terms
  • Client fails to provide necessary materials or feedback after multiple requests
  • Client violates our Terms and Conditions
  • The project scope changes significantly beyond what was agreed
  • We determine we cannot meet the client's requirements

In cases of company-initiated cancellation, you will receive a refund for any work not yet completed.

8. Dispute Resolution

If you are dissatisfied with our refund decision, we encourage you to:

  1. Contact us directly to discuss your concerns
  2. Provide additional information or clarification regarding your situation
  3. Work with us to find a mutually acceptable resolution

We are committed to fair and reasonable resolutions and will make every effort to address your concerns. If a resolution cannot be reached through direct communication, disputes will be handled according to the dispute resolution procedures outlined in our Terms and Conditions.

9. Satisfaction Guarantee

While we cannot guarantee results, we stand behind the quality of our work. We commit to:

  • Delivering services that meet the specifications outlined in our agreements
  • Maintaining open communication throughout the project
  • Incorporating your feedback and making reasonable revisions
  • Meeting agreed-upon deadlines and milestones
  • Providing professional and courteous service

If you believe we have not met these commitments, please contact us immediately so we can address your concerns.

10. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of:

  • Serious illness or medical emergencies
  • Natural disasters or force majeure events
  • Business closure or bankruptcy
  • Other extraordinary situations

Please contact us to discuss your situation. We will review such cases individually and may make exceptions to this policy at our discretion.

11. Changes to Services

If significant changes are made to the services you purchased after your purchase date:

  • We will notify you of material changes
  • You may have the option to request a refund if the changes substantially affect the value or functionality of the service
  • Requests must be made within 14 days of the change notification

12. Fraudulent or Unauthorized Charges

If you believe a charge on your account is fraudulent or unauthorized:

  • Contact us immediately at hello@pixelloomweb.info
  • Provide details of the charge and why you believe it is unauthorized
  • We will investigate and work with you to resolve the issue
  • Legitimate fraudulent charges will be refunded promptly

We take payment security seriously and will assist with any legitimate concerns.

13. Modification of Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.

Refund requests will be evaluated based on the policy in effect at the time of purchase unless otherwise required by law.

14. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Depending on your jurisdiction, you may have additional rights regarding refunds, returns, and cancellations that cannot be limited by this policy.

If any provision of this policy conflicts with applicable law, that provision will be modified to the minimum extent necessary to comply with the law.

15. Questions and Contact

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

PixelLoom Web
Email: hello@pixelloomweb.info
Phone: +4765770999
Address: 059 Jalan Doe Avenue, Singapore 922358, Singapore
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Singapore Time)

We strive to respond to all inquiries within 1-2 business days and will work diligently to address your concerns and provide satisfactory resolution.